Responsibilities: •Contacting customers to collect overdue payments •Negotiating payment plans and settlements •Maintaining accurate records of customer interactions and payment status •Analyzing delinquent accounts and recommending actions to resolve them •Providing excellent customer service while addressing payment issues Requirements: •High school diploma or equivalent •Strong communication and negotiation skills •Ability to work independently and manage time effectively •Familiarity with basic computer applications such as Microsoft Office •Understanding of ethical and legal collection practices Preferred skills: •Prior experience in customer service or collections •Knowledge of relevant laws and regulations related to debt collection •Ability to handle difficult conversations with empathy and professionalism •Strong attention to detail and organizational skills •Fluency in a second language may be advantageous',